Terms & Conditions of Sale

Ticket prices include a booking fee
Only one discount can apply to any one ticket
Anvil Arts reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased
Tickets are for personal use only and must not be resold for commercial gain. Tickets resold at a higher price than face value become void and the holder will be refused entry. Customer accounts may also be suspended
Lost or forgotten reserved seated tickets can be reprinted at a cost of 50p per ticket with proof of ID (general admission or standing tickets cannot be reprinted)
We operate a re-sale facility on sold out performances at a cost of £1.50 per ticket. The cost of the booking fee will also be removed from the re-sale. The value of the re-sale will be credited to your Anvil Arts account for future bookings within the following 24 months
A family ticket is for 2 adults and 2 children, or 1 adult and 3 children, booking together. Extra adult or child tickets may be booked at the same time

Refunds and Exchanges

No refunds can be given
We offer ticket cancellation protection through Ticketplan at an additional cost per ticket.
If a performance is cancelled you may be offered a rescheduled date where possible, or a refund of the face value of the ticket only. These refunds should be claimed within two weeks of the date of the performance
Printed tickets can be exchanged within the run of the same event at a cost of 50p per ticket

Gift vouchers are valid for 24 months from the date of issue
They can only be used to purchase tickets from the box office
Gift vouchers bought with a credit card must be sent to the cardholder's registered address
No refunds can be given
The standard booking fee will be charged on tickets purchased with gift vouchers
We do not accept Theatre Tokens

The management reserves the right to refuse admission, and to request any ticket holder to leave our buildings at any time at its discretion
In line with the artists wishes, we will make every effort to admit latecomers at a suitable break in the performance, but we cannot always guarantee entry
By order of the licensing authority, under no circumstances shall persons be permitted to sit in any gangway which intersects the seating
It is the nature of live performance that start and running times may vary, and artists, programmes, and other details may be subject to last minute changes

Children and Young People

Under 16s must be accompanied by an adult ticket holder; Anvil Arts cannot be held responsible for children unaccompanied by an adult
Children aged up to 18 months may sit on an adult ticket holder's lap with an infant in arms ticket (available at selected performances only)

Safety and Enjoyment

Please ensure you always have your ticket or e-ticket with you as they are checked when entering the foyers and auditorium
We may on occasion conduct bag and security searches. No alcohol may be brought into the buildings.
Large bags will not be permitted into the auditorium
We reserve the right to refuse admission or eject audience members from our venues and events at our discretion, including behaviour affecting other people’s enjoyment of the performance
Please switch your phone off or to silent during a performance or event
We do not permit the unauthorised use of cameras and recording equipment within the auditorium or foyers
The Anvil and The Haymarket are non-smoking venues, this includes e-cigarettes and vapes.

Photography or recording of any kind is not allowed
Please switch off mobile phones, muffle coughs, and refrain from unwrapping sweets during the performance to ensure that it is enjoyed by all
Please be aware that other people may stand up during the performance or dance in front of you
If you experience problems during a performance please contact a steward so that we can do our best to resolve the issue at the time

Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable due to the nature of live performance
Anvil Arts or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment
Any complaints should be addressed in writing to the Chief Executive

Anvil Arts occasionally acts as a box office for external events. These events are not promoted by Anvil Arts and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned

Contact and Complaints

Anvil Arts is committed to protecting your privacy and to this end we have developed a Privacy Policy. We operate and are registered with the Information Commissioner’s Office in accordance with current data protection legislation.

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